1. Order Processing and Delivery
Orders are normally processed within 1–3 business days after payment confirmation. The estimated transit time is 5–9 business days after dispatch.
We work with carriers such as DHL, FedEx and UPS Priority services, depending on the destination and service availability. Tracking notifications are sent to the email address provided at checkout when updates become available, including dispatch, carrier facility arrivals and local delivery progress.
If an order exceeds the estimated transit time, please contact control@hangandshut.com with your order number. We will review the tracking information and, where appropriate, investigate the matter with the carrier. Depending on the findings and circumstances, we may arrange a full refund or a replacement. Applicable statutory rights remain unaffected.
2. Right of Withdrawal — 14 Days
For eligible online purchases in the European Union, consumers generally have 14 days from the day they receive the goods to withdraw from the purchase without giving a reason, subject to applicable legal exceptions.
To exercise this right, email control@hangandshut.com within the applicable period. Please state clearly that you wish to withdraw from your purchase and include your order number and the item concerned.
After notifying us, return the goods without undue delay and within the period required by applicable law, following the return instructions provided by our customer service team.
Customers may be responsible for the direct cost of returning goods when exercising the right of withdrawal, provided this was communicated before purchase and applicable law permits it.
You may handle goods to the extent necessary to establish their nature, characteristics and functioning. Where permitted by law, a reduction in value caused by handling beyond what is necessary may be taken into account.
3. Return Address
Approved returns should be sent to the following address:
Return Address: [XXX]
Please contact us before sending a return so that we can provide the relevant instructions and help identify your order.
4. Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or materially different from the item ordered, email control@hangandshut.com with:
- Your order number.
- A brief description of the issue.
- Clear photographs showing the item and the reported damage or defect.
We will review the information and advise on the appropriate resolution. Where the evidence supports the request, we may arrange a refund or replacement without requiring the affected item to be returned.
This procedure does not restrict statutory remedies available under applicable law, including any applicable rights to repair, replacement, price reduction or refund.
5. Refund Eligibility and Processing
Refund requests are assessed according to the reason for the request, the order details and applicable law.
For a valid withdrawal, refunds will include the applicable standard outbound delivery charge as required by law. Additional charges for a more expensive delivery option may not be refundable where permitted by law.
Refunds are normally made to the original payment method. We will process refunds within the applicable statutory period. Where the law permits a refund to be withheld pending the return of goods or evidence of return, that rule will apply.
For damaged, defective, incorrect or undelivered orders, the available remedy will depend on the circumstances and applicable statutory rights.
6. Accepted Payment Methods
Depending on availability at checkout, payments may be made using:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Other supported electronic wallets
Refunds will normally be returned through the original payment method. The time taken for the refunded amount to appear in your account may depend on the payment provider and the issuing financial institution.
7. Non-Returnable Items and Exceptions
The statutory right of withdrawal is subject to specific exceptions under applicable law. Where an exception applies, we will provide the relevant information as required.
Nothing in this policy removes any mandatory rights relating to goods that are defective, damaged or not as described.
8. Contact Information
For return requests, refund enquiries or assistance with an order, please contact:
Brand: Hangandshut
Email: control@hangandshut.com
Company Name: [XXX]
Registered Business Address: [XXX]
Telephone: [XXX]
Warehouse Address: [XXX]
Please include your order number in all enquiries concerning an existing purchase.