1. Order Processing

Hangandshut normally processes orders within 1–3 business days after payment confirmation. Weekends and public holidays are excluded.

Orders are prepared for dispatch after the order details and payment have been confirmed. Processing may take longer if additional information is required or an order needs further review.

2. Shipping Methods and Delivery Time

We work with established carriers, including DHL, FedEx and UPS Priority services, depending on the destination and availability of the relevant service.

The standard estimated transit time is 5–9 business days after dispatch. Actual delivery times may vary according to the destination, carrier operations and local delivery arrangements.

The stated transit time does not include the order processing period.

3. Tracking Notifications

Tracking notifications are sent automatically to the email address provided at checkout when relevant tracking updates become available.

Notifications may cover key stages such as:

  • Order dispatch.
  • Arrival at carrier facilities.
  • Progress through the delivery network.
  • Local delivery and delivery status.

Please check your inbox and spam folder for tracking emails. You may use the tracking reference provided to review the latest available shipment information.

4. Delayed or Missing Orders

If your order exceeds the standard estimated transit time, please contact us at control@hangandshut.com and include your order number.

We will review the tracking information and, where appropriate, investigate the matter with the carrier. Based on the findings and circumstances, we may arrange a full refund or dispatch a replacement.

If an order is confirmed as lost or remains undelivered, we will handle the matter in accordance with applicable law and any statutory rights relating to delivery, cancellation and refunds.

The risk of loss or damage remains with Hangandshut until you, or a third party designated by you other than the carrier, physically receive the goods, as required by applicable law.

5. Delivery Address

Customers should check that their delivery address, email address and telephone number are accurate when placing an order.

If you notice an error, please contact us promptly. We will review whether the address can be amended according to the order’s processing and dispatch status.

Additional delivery attempts or address changes may depend on the carrier’s available arrangements.

6. Shipping Costs

Applicable shipping charges, if any, will be displayed at checkout before payment is completed. Customers can review the total amount payable before confirming their orders.

7. Undeliverable Parcels

If a parcel cannot be delivered because of an incomplete or incorrect address, repeated unsuccessful delivery attempts or failure to collect the parcel where collection is required, please contact us for assistance.

We will review the circumstances and the carrier’s available information before determining the appropriate next steps. Any charges or deductions will be applied only where permitted by applicable law and properly disclosed.

8. Contact Information

For questions about shipping, tracking or delivery, please contact us:

Brand: Hangandshut
Email: control@hangandshut.com
Company Name: [XXX]
Registered Business Address: [XXX]
Telephone: [XXX]
Dispatch Address: [XXX]

Please include your order number when enquiring about an existing shipment.